Choosing the right contact centre solution can make it easy to optimize your resources, improve response times, route calls effectively, and access account data—making interactions simple for your customers and your teams. Customer satisfaction is tied to repeat business and your company’s reputation. Personalizing your customer experience opens the opportunity to not only improve customer satisfaction but also to upsell and cross sell.
Considerations for your contact centre:
- Flexibility is key
- Integration within existing CRM
- Reliable IP phone system with inbuilt redundancy and virtualisation support
- Protect from WAN and system failures
Kev says “Customer service is paramount in gaining new customers and retaining your current ones. A contact centre is the first point of call for a customer, so an effective and reliable phone system, backed by support is essential”